FAQ
I have a client that uses your software. One of their members on their
list serve is getting this error message in his emails from the list
serve and is unable to open the attachments. No other member is getting
this. Can you please help me to resolve this issue for them.

Heather Williams |Technical Services Represenative
Aegis Business Technologies
Onsite & Remote Network Management | Application & Web Development |
Security and Recovery | Hardware Sales
www.aegisbiztech.com <http://www.aegisbiztech.com/> | p: 850-422-2661 |
f: 850-422-0508

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  • Mark Sapiro at Feb 16, 2010 at 4:38 pm

    Heather Williams wrote:
    I have a client that uses your software. One of their members on their
    list serve is getting this error message in his emails from the list
    serve and is unable to open the attachments. No other member is getting
    this. Can you please help me to resolve this issue for them.

    This is not an error message. It is a normal message that occurs with
    non-plain text attachments and plain text format digests. The
    non-plain text attachment is removed and stored in the list's archive
    and is replaced with the 'scrubbed' notice and a link to the stored
    attachment.

    There are multiple possibilities as to why the link doesn't open the
    attachment. The archives may be private in which case the link goes to
    a login page and the user can't get the attachment without logging in,
    or the user's browser doesn't know how to open the file type.

    If the user wants to receive the attachments in email from the list,
    she can switch from digests to messages or swithch from the 'plain'
    digest to the 'MIME' digest.

    --
    Mark Sapiro <mark at msapiro.net> The highway is for gamblers,
    San Francisco Bay Area, California better use your sense - B. Dylan

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