I hope this is not too OT, hopefully someone here has had a similar
experience and can offer some practical advice, I'm not sure what to
tell this customer at this point.
I have a customer who has a fairly large opt-in only mailman mailing
list (~40,000 subscribers) that they use to send out a weekly
newsletter, people seem to primarily subscribe for the weekly contest
for free tickets to events. Unsubscribe links are conspicuous, and
people who otherwise complain are unsubscribed from the list.
Recently, they moved their web hosting to a new service, and the new
service shut down their website because they had received "too many
complaints" about the newsletter, which mentions the website address. I
would have thought it would be easier to follow the unsubscribe link
than track down the hosting company for the website, which makes me
wonder if these "complaints" are being generated by some kind of
antispam software. The host forwarded a "sample" but stripped out some
of the message headers, so all I can tell is that it really was in
response to the newsletter.
Now the web host is talking about requiring that all of the subscribers
be required to "opt in" again or be unsubscribed from the list--to be
honest, that might not be a bad idea, but the customer wants to avoid this.
Has anyone else run into a situation like this and have some practical
advice? They have been asking me about technical ways to circumvent the
problem, but that sounds like a really bad idea to me for several
reasons, I don't want to be a party to that. I'm wondering if they
should just say to heck with this hosting company, but the customer is
concerned that moving to yet another ISP is going to be just as painful
a process as it was moving to this one, and I am not entirely sure that
they wouldn't run into the same "complaint" problem with another host.