FAQ
I am running 2.1.8.

I have a client with Outlook 2002. They do not receive the welcome message
and help message in plain text, and this makes the messages look funny.

Can anybody help me understand why these messages are not in plain text for
them? I assume it is something to do with their version of Outlook doing
something strange. If there is anyway around this problem I would really
like to hear about it. It would seem a small issue to me but they are really
getting irritated about it.

Also, can someone explain the funny logic behind how hard returns work?
Apparently you need a space before before a hard return for it to be
recognized. Why? Why doesn't it just work like any plain text renderer?

Thanks,

Paul Navarre

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  • Mark Sapiro at May 31, 2006 at 12:50 am
    Paul Navarre wrote
    I am running 2.1.8.

    I have a client with Outlook 2002. They do not receive the welcome message
    and help message in plain text, and this makes the messages look funny.

    By help message, do you mean the response to a 'help' command sent to
    listname-request at ...? If so, this message is a multipart/mixed message
    with a text/plain body which is the responce to the 'help' command and
    a message/rfc822 attachment which is a copy of the original message
    sent to the -request address.

    The list welcome message is a simple text/plain message. If it doesn't
    appear to be in Outlook 2002, that's an Outlook 2002 issue, and you
    might have more luck pursuing it on a list or support resource devoted
    to Outlook.

    Can anybody help me understand why these messages are not in plain text for
    them? I assume it is something to do with their version of Outlook doing
    something strange. If there is anyway around this problem I would really
    like to hear about it. It would seem a small issue to me but they are really
    getting irritated about it.

    See above.

    Also, can someone explain the funny logic behind how hard returns work?
    Apparently you need a space before before a hard return for it to be
    recognized. Why? Why doesn't it just work like any plain text renderer?

    Are you talking about the list 'welcome_msg' text? If so, see the
    '(Details for send_welcome_msg)' link where it says:

    Note that this text will be wrapped, according to the following rules:

    * Each paragraph is filled so that no line is longer than 70
    characters.
    * Any line that begins with whitespace is not filled.
    * A blank line separates paragraphs.


    --
    Mark Sapiro <msapiro at value.net> The highway is for gamblers,
    San Francisco Bay Area, California better use your sense - B. Dylan

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