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2,271 discussions - 6,071 posts

  • We are using Eventum for recording of customer support calls, but passively. By this I mean that we record the support calls after they happen, sometimes weeks later (support calls are part of our ...
    Jenn DJenn D
    Mar 28, 2014 at 6:30 pm
    Mar 28, 2014 at 6:30 pm
  • Hello, Eventum is used in our company since 2007 (in version 2.0.1) and has run almost flawless since. Recently we started getting error messages when mailing from the application, which prompted the ...
    Mark SchmidtMark Schmidt
    Mar 12, 2014 at 2:24 pm
    Mar 12, 2014 at 2:24 pm
  • No, you cannot search across projects. I have found, in general, that Eventum's search is very poor. Keywords seem to be interpreted as some form of regular expression, so we almost always have to ...
    Eric Loyd - SmartVoxEric Loyd - SmartVox
    Feb 5, 2014 at 2:17 pm
    Feb 5, 2014 at 2:17 pm
  • I find Eventum to be very programmer-centric, but we have adapted it fairly well to our customer support and sales processes. One of the things that irks me is canned responses always overwrite the ...
    Eric Loyd - SmartVoxEric Loyd - SmartVox
    Jan 28, 2014 at 11:54 pm
    Jan 28, 2014 at 11:54 pm
  • Hello, We have just released Eventum 2.3.5, a security fix for all previous versions of Eventum. We strongly recommend all users upgrade to this release immediately. If you are unable to upgrade, you ...
    Elan RuusamäeElan Ruusamäe
    Jan 27, 2014 at 9:12 am
    Jan 27, 2014 at 9:12 am
  • Hi!, i have some problems with the Close issue button, this desappeared, even to admin user. Thank's. -- *Atentamente* *Cristian David Arteaga Sanchez.* *Soporte en Sistemas* *Tel:* 8220644 *Ext ...
    SistemasSistemas
    Jan 18, 2014 at 12:23 am
    Jan 18, 2014 at 12:24 am
  • Hi, I am trying to set up download emails functionality in Eventum. My problem is that I do not fully understand how it should work. In my case we have about 100 different projects. I want to run the ...
    Emelie ÖhrnEmelie Öhrn
    Dec 12, 2013 at 8:40 am
    Dec 12, 2013 at 8:40 am
  • Hello, the option "show issues in which I am: in notification list" in the advanced search dialog is without any function in my Eventum installation. If I check the box and search for any keyword ...
    FIDES-IT-Consultants, Haje, BjörnFIDES-IT-Consultants, Haje, Björn
    Jul 1, 2013 at 2:22 pm
    Jul 1, 2013 at 2:22 pm
  • Hi There, I met with a really strange thing. I successfully exported files from issue listing page by clicking export button. But I suddenly found the button was missing. I am getting confused now ...
    James ChenJames Chen
    Jun 20, 2013 at 7:21 am
    Jun 20, 2013 at 7:28 am
  • Hi There, Is there anyone who has experience with modifyMailQueue workflow? I need to put issue id into the message body. Thanks in advance Best Regards, James ChenIT SupportT./Fax (61)-3-9376 0841 ...
    ChenchiChenchi
    May 24, 2013 at 7:10 am
    May 24, 2013 at 7:10 am
  • Hi There, Is it possible to automatically update subscription to notification list? Thanks in advance Best Regards, James ChenIT SupportT./Fax (61)-3-9376 0841 M. (61)-413 591 675 it+<span ...
    ChenchiChenchi
    May 13, 2013 at 6:27 am
    May 13, 2013 at 6:27 am
  • Hi Team, I have a problem with eventum connecting to gmail imap server. I have two projects running. One is able to connect to gmail but cannot download mail from that account. I am not sure if ...
    ChenchiChenchi
    May 9, 2013 at 11:39 pm
    May 10, 2013 at 12:08 am
  • Hi Team, After I deleted the two lock files, the download_mail_process seems working fine in a very short time because it starts downloading emails to one project and creating issues. But meanwhile ...
    ChenchiChenchi
    May 6, 2013 at 1:52 am
    May 6, 2013 at 1:52 am
  • Hi, I want to say several things: 1. The list no longer appears in http://lists.mysql.com/#eventum thoght the tag is still there. I don't know if this list is no longer in use, but if it is, it is ...
    Javier DomingoJavier Domingo
    Dec 20, 2012 at 1:08 am
    Dec 20, 2012 at 1:08 am
  • Hi all. I have installed version 2.3.3 RC3 for testing purpose. While installing, setup process hangs out for a long time. After error from IIS saying scripting took too long, I just redirect URL and ...
    Jorge Arturo Tijerina GarciaJorge Arturo Tijerina Garcia
    Jul 11, 2012 at 4:43 pm
    Jul 11, 2012 at 5:19 pm
  • Hi, I recently inherited an Eventum installation that lived on an old Suse server (I'm not sure which version of Suse, but it was many years old and no longer supported). I moved the Eventum ...
    Lee CartwrightLee Cartwright
    Jul 9, 2012 at 3:39 pm
    Jul 13, 2012 at 7:28 pm
  • hi, on our issue tracker, we are not able to get the reports as required. on the list of issues there is the section of summary, which has details of the issue. but on the report once exported, it is ...
    Grace MboyaGrace Mboya
    Apr 24, 2012 at 2:04 pm
    Apr 24, 2012 at 2:04 pm
  • I see lots of requests for help with Eventum mail stuck in the queue. I had this happen a couple of times over the five years of use. Workaround for ERROR when running the process_mail_queue.php File ...
    John D. TrolingerJohn D. Trolinger
    Feb 9, 2012 at 4:34 pm
    Feb 9, 2012 at 4:34 pm
  • Hey folks, I have one that is hurting my head, and need help. I have inherited an Eventum setup. Current version is 2.2. We like it alot, except for one issue. Our system automatically adds all TO/CC ...
    Chris FrommChris Fromm
    Jan 6, 2012 at 5:13 pm
    May 18, 2012 at 1:42 pm
  • Hi all, I got the Japanese language going for the titles in my eventum instance, but the contents of the fields are still showing up as ????. Did I miss a step? How can i get fields such as summary ...
    Barry-HomeBarry-Home
    Dec 26, 2011 at 3:20 pm
    Dec 26, 2011 at 3:20 pm
  • Hi, We have prepared 2.3.2 release candidate 1 It's a minor release to incorporate latest bug fixes and enhancements. You can grab it from: https://launchpad.net/eventum/+download If there aren't any ...
    Bryan AlsdorfBryan Alsdorf
    Dec 14, 2011 at 6:48 am
    Dec 14, 2011 at 6:48 am
  • To confirm that you would like <span class="m_body_email_addr" title="38c5e321ea462d1a40de26a6353ba09d" jlistreader@gmail.com</span added to the eventum-users mailing list, please click on the ...
    Eventum-users-helpEventum-users-help
    Dec 5, 2011 at 10:34 am
    Dec 5, 2011 at 10:34 am
  • Dear Sir, We're trying to use your Eventum Helpdesk Ver 2.2 but after few weeks of trying, the email seemed to be not working. For you information. We always set our email setting with pop instead of ...
    Herman AfandiHerman Afandi
    Oct 19, 2011 at 7:16 am
    Oct 19, 2011 at 8:15 am
  • Hello everybody, my company uses Eventum 2.0.1 to track issues within projects. Our problem is, that our current version of Eventum doesn't support an overall reporting... that's very important for ...
    M WaldhoffM Waldhoff
    Sep 27, 2011 at 7:32 am
    Sep 27, 2011 at 12:19 pm
  • Hi all i have a problem with configuration of sending email in eventum. At the moment eventum cannot send email to anyone. i have on my webserver an smtp auteticated server, and i put the corret ...
    A ChecchiaA Checchia
    Sep 23, 2011 at 2:36 pm
    Sep 23, 2011 at 2:36 pm
  • Is it possible to insert and/or mass load delimited data into Eventum? Is there a tools or SQL available to perform this task? We do not wish to manually cut and paste each row and/or piece of data ...
    Knox, ErnestKnox, Ernest
    Sep 22, 2011 at 5:13 pm
    Sep 22, 2011 at 9:53 pm
  • Hi All I have started experiencing problems with the workflow class where I use the function shouldEmailAddress (Prevent certain email addresses from being added to NL). It has been working for quite ...
    Flemming JulFlemming Jul
    Sep 7, 2011 at 7:37 am
    Sep 7, 2011 at 7:37 am
  • Hi, I have a question about the license in eventum. Can i use eventum in my company?. Is necesary to pay some kind of license or it's free?. Regards. -- Con el cambio climático, piensa en global, ...
    R rR r
    Jul 19, 2011 at 12:30 pm
    Jul 28, 2011 at 1:47 pm
  • Hi, i am new to Eventum. I am the administrator of the application. Though I can see the link to 'Issue Manage Resolutions', I could not use them in any issues. I wanted use them as the current ...
    Girish BhatGirish Bhat
    Jul 15, 2011 at 11:22 am
    Jul 15, 2011 at 11:22 am
  • Hello, We have been using Eventum 2.1 for some years now, and have just bumped into a new problem. Background / Problem: It started after we manually created a several new issue from waiting to be ...
    Alexis JohnsonAlexis Johnson
    Jul 5, 2011 at 10:51 am
    Jul 5, 2011 at 1:48 pm
  • Since our Eventum 2.2 upgrade towards version 2.3.1 we have problems downloading files in IE [6-9], but not in FF and Chrome. After clicking an attachment the download dialog comes up and issues a ...
    Patrick SavelbergPatrick Savelberg
    Jun 10, 2011 at 11:36 am
    Jun 10, 2011 at 11:36 am
  • I read this error on eventum logs: [Mon Apr 18 18:00:46 2011] An error was found on line '250' of script '/var/www/html/eventum/include/class.mail_queue.php'. The error message passed to us was: ...
    Filippo RusminiFilippo Rusmini
    Apr 18, 2011 at 3:19 pm
    Apr 18, 2011 at 3:19 pm
  • Hi list, I've just finished a test installation of Eventum 2.3.1. One problem I've run into is that deleting the default project removes my access to the general site administration section. From a ...
    Tim VaughanTim Vaughan
    Apr 4, 2011 at 12:46 pm
    Apr 4, 2011 at 12:46 pm
  • I'm running eventum 2.3 and cannot see an option anywhere to reassign when creating an internal note. I see some old posts saying it was in an SVN version but they are from a couple of years ago. Am ...
    Richard StantonRichard Stanton
    Mar 29, 2011 at 8:45 pm
    Mar 29, 2011 at 10:46 pm
  • Hi all, I'm having a bit of a hard time getting Eventum to send out emails once a new issue is created. It has to send mail over authsmtp on our mail server and I think I have it all set up properly, ...
    Nick BNick B
    Mar 16, 2011 at 3:25 pm
    Mar 16, 2011 at 3:25 pm
  • After upgrading to 2.3.1 I am unable to view all of my issues when I click on them. The ones I am able to click on do not provide me with any options to do anything except view the issue. The error ...
    Joseph OverockerJoseph Overocker
    Mar 11, 2011 at 4:16 am
    Mar 11, 2011 at 4:16 am
  • Hi Everyone, I seem to have encountered a strange issue. My incidents seem to be closed as soon as I submit them (there's no close button, and I cannot change the status). I'm not sure why this is, ...
    Eámonn O'LearyEámonn O'Leary
    Feb 27, 2011 at 4:22 pm
    Feb 27, 2011 at 10:51 pm
  • The behavior of "Rows per page" appears to have changed in 2.3.1. In 2.3, it remembers whatever I set "Rows per page" to when the page auto refreshes or if I click List Issues. In 2.3.1, it seems to ...
    Guidroz, BryanGuidroz, Bryan
    Feb 25, 2011 at 3:08 pm
    Feb 25, 2011 at 3:08 pm
  • After upgrading from 2.3 to 2.3.1, list.php is blank. I'm able to log in, select a project, but list.php is blank. Enabled error reporting in config.php and see the following error on list.php "Fatal ...
    Guidroz, BryanGuidroz, Bryan
    Feb 23, 2011 at 9:18 pm
    Feb 26, 2011 at 7:18 am
  • Eventum 2.3.1 / XAMPP 1.7.4 / Windows or Linux Crashes on setup Eventum 2.3.1 / XAMPP 1.7.3 /Windows It works fine Eventum 2.3.1 / XAMPP 1.7.3a / Linux Setup with message: Deprecated: Function ...
    Jorge JarrinJorge Jarrin
    Feb 22, 2011 at 1:58 pm
    Feb 22, 2011 at 1:58 pm
  • Just installed 2.3 and getting login prompt but I never set up an administrator during installation so I cannot log in. How do I manually add an account? ___________ Mark Stallsmith| Information ...
    Stallsmith, MarkStallsmith, Mark
    Feb 16, 2011 at 8:34 pm
    Feb 16, 2011 at 10:55 pm
  • Hello, The latest version of Eventum is now available. This release has many changes, primarily it fixes a XSS bug on several pages in Eventum. See ...
    Bryan AlsdorfBryan Alsdorf
    Feb 15, 2011 at 6:19 pm
    Oct 19, 2011 at 3:51 am
  • I'm needing a tech support ticketing system that accommodates the following workflow (or similar): 1) User creates new issue with a form. On that form, the user selects the type of issue he/she is ...
    The AlldrinsThe Alldrins
    Feb 10, 2011 at 8:56 pm
    Feb 10, 2011 at 9:51 pm
  • Hi, I'm having a little bit of trouble with Eventum and Postfix and I'm hoping you can point me in the right direction for a fix. I'm running a Eventum 2.2 on a CentOS 5.5 server with PHP 5.2 and ...
    Busschau, JustinBusschau, Justin
    Feb 4, 2011 at 4:49 pm
    Feb 4, 2011 at 4:49 pm
  • Hi all, I installed Eventum today and think that it'll do everything that we need and am pretty happy with it so far. I am, however, having trouble with the process_mail_queue.php cron job as I am ...
    It helpIt help
    Feb 2, 2011 at 7:09 pm
    Feb 2, 2011 at 7:09 pm
  • Recently some mails have not been sending , and I have had an issue with process_mail_queue locking and requiring -- --fix-lock most runs. Monitor is also complaining about unsent mails in the queue. ...
    James PybusJames Pybus
    Jan 28, 2011 at 12:30 pm
    Jan 28, 2011 at 12:30 pm
  • Does the problem with 3 character keyword switches work for this combination of Eventum: Eventum 2.2 Mysql 5.1 x? Its really hard to tell if its working correctly now. Thanks in advance, Barry
    Barry-HomeBarry-Home
    Jan 26, 2011 at 4:28 pm
    Jan 26, 2011 at 4:28 pm
  • Seemingly simple question: Where does Eventum store the files attached to an issue? Thanks in advance, Jason Gorczewski iNK Barrel Video Networks 525 University Loop, Suite 120 Rapid City, SD 57701 ...
    Jason GorczewskiJason Gorczewski
    Jan 19, 2011 at 10:14 pm
    Jan 20, 2011 at 10:31 am
  • i have an issue with Eventum sending email. I am reciving emails with attachments from my voicemail. The attachments are < 400K. Every time email is tried to be sent it is marked as pending in the ...
    Rick O'ConnorRick O'Connor
    Jan 14, 2011 at 9:23 pm
    Jan 14, 2011 at 9:23 pm
  • How can I validate value in a custom field? For example I want to test selectbox/combobox for selected value or text box/input for a pattern. I suspect it has something to do with Custom Fields API ...
    Marian hercekMarian hercek
    Dec 11, 2010 at 3:11 pm
    Dec 11, 2010 at 3:11 pm
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